Frequently Asked Questions (FAQs)

Why can't I log in?
Organisation users and private individuals Please ensure that the email address you're trying to log in with is the same as the one provided during...
Mon, 9 Jul, 2018 at 6:44 PM
I have registered and logged in, but an error message is asking me to contact my organisation admin.
A newly registered user who selected an organisation during the account activation process does not automatically get permissions to create applications on ...
Mon, 9 Jul, 2018 at 6:44 PM
How can I change my password?
I am a private individual or member of an organisation, how do I change my password? You can change your password by selecting the ‘Edit Profile’ link with...
Thu, 1 Nov, 2018 at 10:00 PM
How can I update my profile details?
You can update your profile details by selecting the ‘Edit Profile’ link within the User menu on the top right of your screen.  Within the edit profil...
Mon, 9 Jul, 2018 at 6:46 PM
What's the status of my Worksite/TMP application?
Because our helpdesk is not part of any application processing teams at the Road Controlling Authorities (RCAs), we are unable to advise on the status and p...
Mon, 9 Jul, 2018 at 6:46 PM
How can I get a client added?
To get a client added you will need to contact MyWorksite support with the following details. If the client you want to add is an organisation, please p...
Wed, 30 Jan, 2019 at 1:54 PM
How do I approve a newly registered user of my organisation?
Update - 8 Aug 2018: We've introduced a page for organisation administrators to view all users that are pending approval. See more details here.  A...
Wed, 8 Aug, 2018 at 7:39 PM
How do I add a user to my organisation?
As an organisation administrator, you will be able to invite a user by selecting 'Admin' in the navigation menu, then 'Invite User'. ...
Mon, 9 Jul, 2018 at 6:47 PM
Why do I need to submit a TMP for placing a skip?
A TMP is required for any activity that varies the normal operating conditions of any part of the road corridor, e.g. road, footpath or berm. Placing a ...
Mon, 9 Jul, 2018 at 6:47 PM
What should I do if my Worksite is declined?
If your Worksite application's declined, a comment would generally be added by the Corridor Access Manager to let you know the reasons why it was decli...
Mon, 9 Jul, 2018 at 6:47 PM