Frequently Asked Questions (FAQs)
Organisation users and private individuals Please ensure that the email address you're trying to log in with is the same as the one provided during ...
Thu, 8 Dec, 2022 at 1:05 PM
I have registered and logged in, but an error message is asking me to contact my organisation admin.
A newly registered user who selected an organisation during the account activation process does not automatically get permissions to create applications on ...
Mon, 9 Jul, 2018 at 6:44 PM
I am a private individual or member of an organisation, how do I change my password? You can change your password by selecting the ‘Edit Profile’ link with...
Wed, 23 Jun, 2021 at 3:00 PM
You can update your profile details by selecting the ‘Edit Profile’ link within the User menu on the top right of your screen. Within the edit profil...
Mon, 9 Jul, 2018 at 6:46 PM
Because our helpdesk is not part of any application processing teams at the Road Controlling Authorities (RCAs), we are unable to advise on the status and p...
Mon, 9 Jul, 2018 at 6:46 PM
You can add clients / organisations / companies yourself during the worksite creation process. If the company has a New Zealand Business Number (NZBN) you c...
Wed, 16 Aug, 2023 at 9:55 AM
Update - 8 Aug 2018: We've introduced a page for organisation administrators to view all users that are pending approval. See more details here. A ...
Wed, 8 Aug, 2018 at 7:39 PM
As an organisation administrator, you will be able to invite a user by selecting 'Admin' in the navigation menu, then 'Invite User'. ...
Mon, 9 Jul, 2018 at 6:47 PM
A TMP is required for any activity that varies the normal operating conditions of any part of the road corridor, e.g. road, footpath or berm. Placing a ...
Mon, 9 Jul, 2018 at 6:47 PM
If your Worksite application's declined, a comment would generally be added by the Corridor Access Manager to let you know the reasons why it was declin...
Mon, 9 Jul, 2018 at 6:47 PM