Organisation users and private individuals

Please ensure that the email address you're trying to log in with is the same as the one provided during the registration process. 

If you're still unable to log in, try resetting your password, then log in with your new password.

Note that your email address is case sensitive - please check if you were set up with capital letters in your email address and ensure this matches. 

If after resetting your password, you are still unable to log in, please contact our helpdesk with your registered email address and we’ll help you with it.