Processing Queue Overview
The Processing Queue sorts and categorizes incoming Corridor Access Requests (CAR) and Traffic Management Plans (TMP), making it easy for RCA (Road Controlling Authority) users to efficiently manage new and revised applications.
Benefits and Functions
Benefits
Improved Efficiency: Quickly identify new submissions, previously approved, or declined applications.
Simple Prioritization: Use filters to prioritize applications with tight deadlines or those causing significant disruption.
Streamlined Management: Easily view, claim, or reassign applications, redistributing workload among the team.
Key Functions
Application Grouping: Automatically categorizes applications by status (new or revised) and assignee (claimed, unclaimed, or all).
Filtering Options: A range of filters helps narrow down applications for quicker processing.
How to Use the Processing Queue
Accessing the Processing Queue
You can access the Processing Queue through the top-level navigation menu. Separate queues exist for Worksites and TMPs.
Understanding the Processing Queue
Viewing and Claiming Unclaimed Applications
Access the Queue: View a list of unclaimed applications and apply filters to refine the list.
Claim an Application: Click on any unclaimed application to assign it to yourself for processing.
Assign an Application: You can assign or reassign applications to other team members to balance the workload.
Managing Your Claimed Submissions
New Submissions: View a list of your currently claimed submissions that are brand new and need to be reviewed.
Revision Submissions: Track revisions for your claimed submissions and reassign if necessary.
Reassigning Submissions: If you need to delegate, reassign any of your claimed submissions to another user.
Filtering Options
Jurisdiction Area: Filter submissions based on the jurisdiction.
Type of Work: Sort by excavation, non-excavation, or event-based work.
Complexity Score: Filter by difficulty level using predefined groups (e.g., 0-3, 4-6, 7-10).
Utility Client: Filter applications involving utility companies.
Road Closures: See whether a submission involves road closures.
Work Window Changes: For revised applications, filter based on changes to the work window.
Managing Unclaimed Submissions
View Unclaimed Submissions: Access a full list of unclaimed applications that need attention.
Assign Tasks: Select submissions and assign them to team members for review.
Reassigning Work Among Users
View All Submissions: Monitor all submissions, both claimed and unclaimed, in one view.
Reassign Tasks: Reassign submissions to different users to ensure the workload is balanced.