Notifying Start and Completion of Work on an Approved Worksite
When a Worksite application is approved, myWorksites provides tools to notify the Road Controlling Authority (RCA) when work begins and is completed. These notifications help RCAs track compliance and trigger any follow-up inspections or conditions for the Worksite. Additionally, the MyWorksites dashboard helps applicants manage these notifications by listing all items that are due for a Start Work or Complete Work update.
When does the Start Work button appear?
The Start Work button only appears on a Worksite when all of the following are true. If it's missing, work through these checks in order — most cases come down to the first two.
1. Application type
The application must be a Worksite-type Corridor Access Request (CAR) that has not been declined.
Early Access Requests (EARs) never show a Start Work button. EARs are a different application type and don't have an equivalent step — if you're looking at an EAR, this button won't appear regardless of status or permissions.
2. Work status
The Worksite's status must be "Ready to Start Work".
No other status shows this button. If your Worksite is showing as Pending, Started, Stopped, Non-Conformance, Pending Warranty, In Warranty, or Closed, you'll see something different on the Worksite View page — or nothing at all in its place.
This is not date-based. A Worksite becomes "Ready to Start Work" as soon as the RCA accepts or approves the application — not when the consented work window is about to begin.
3. Permission
You need to meet all of the following:
You hold the Contractor role (not STMS, Company Contact, or an Affected Party viewer role)
You are operating under the applicant company for that Worksite — i.e. the company that submitted the CAR, not another organisation that simply has visibility on it
Having some access to a Worksite isn't enough on its own. A Company Contact or an Affected Party may be able to view a Worksite and its status without being able to raise a Start Work notice.
How to Use the Start and Complete Work Notifications
Accessing Notifications via the Dashboard
When you log in to MyWorksites, the dashboard will display a due list of items that require a Start Work or Complete Work notification.
Starting Work
Locate your Worksite on the dashboard due list.
Click into each Worksite listed as “due for start” to access the Worksite View page and select the 'Start Work' button.
When raising a Start Work notice, you can select the specific date you expect to start work.
NOTE - this date cannot be in the future.
This action updates the RCA letting them know when work will begin (or that work has begun).
Completing Work
When work on a listed Worksite is done, return to the dashboard and locate items flagged as “due for completion.”
Click into each Worksite due for completion and select the 'Complete Work' button from the Worksite View page. See screenshot below.
You will be asked for supporting evidence (including documents)
This update notifies the RCA that the work has concluded and triggers any post-completion inspections.
Troubleshooting: Why can't I set Start Work or Complete Work?
Work through these checks in order — the first two cover most cases.
Is this an Early Access Request (EAR)? EARs never show a Start Work button — there's no equivalent step for this application type.
What's the current status? Start Work only appears when status is "Ready to Start Work." If it's still Pending, the RCA hasn't approved it yet. If it's already Started, Stopped, or further along, the step has passed or moved on.
Are you operating under the right company? Check which organisation you're operating under (top right menu). You need to be under the applicant company for that specific CAR/Worksite — not another organisation that simply has visibility on it (e.g. as an Affected Party).
Do you have the right role? You need the Contractor role (equivalent to the Applicant role) under the applicant company. This applies to both Start Work and Complete Work.
Dashboard Features for Start and Completion Notifications
Due List: The dashboard’s due list shows all due and overdue Start and Complete Work notifications, enabling applicants to efficiently manage and work through each project needing attention.
One-Click Access: By clicking into each item on the due list, applicants are taken directly to the relevant Worksite View page, where notifications can be sent without needing to manually search for each Worksite.
Project Management: This feature supports timely notification submissions, helping applicants stay on top of multiple project statuses and RCA compliance requirements.
Benefits of Start and Complete Work Notifications
Clear Tracking: The due list allows for quick, organised tracking of Worksites, ensuring no Start or Complete Work notifications are missed.
Compliance Assurance: Prompt notifications through the dashboard help applicants maintain compliance with RCA timelines and reduce potential delays or fines.
By using the dashboard due list, applicants can stay up-to-date on all pending Worksite notifications, making communication and compliance with RCAs simpler and more effective.