# myWorksites Help Center

> Help center for myWorksites

## Quick Start Guide for new applicant users

- [Quick start: an overview](https://help.myworksites.co.nz/en/articles/11890067-quick-start-an-overview.md): If you are new to myWorksites this guide will help you get your first applications submitted and give you an overview of the processes
- [Getting started](https://help.myworksites.co.nz/en/articles/11890217-getting-started.md): Everything you need to know about creating your account and getting access to the platform.
- [Understanding your dashboard](https://help.myworksites.co.nz/en/articles/11890218-understanding-your-dashboard.md): Your "command centre" for managing applications and staying on top of any actions required.
- [Your applications - the basics](https://help.myworksites.co.nz/en/articles/11890220-your-applications-the-basics.md): Projects, Worksites and TMPs - Understanding the different types of applications and when you'll need each one
- [Worksite applications](https://help.myworksites.co.nz/en/articles/11890223-worksite-applications.md): Get your permit for working in the road corridor - from Worksite creation to submission.
- [Introduction to Traffic management plan \(TMP\) applications](https://help.myworksites.co.nz/en/articles/11890225-introduction-to-traffic-management-plan-tmp-applications.md): An introductory guide to Traffic Management Plans \(TMPs\)
- [Essential next steps](https://help.myworksites.co.nz/en/articles/11890229-essential-next-steps.md): Your responsibilities once work is accepted and you're ready to begin working in the road corridor.
- [After you submit](https://help.myworksites.co.nz/en/articles/11890228-after-you-submit.md): What happens next and how to track your application through the approval process.
- [Early Access Request \(EAR\) applications](https://help.myworksites.co.nz/en/articles/12694386-early-access-request-ear-applications.md): Further detail on Early Access Request \(EAR\) applications.
- [Tips for faster permit approvals](https://help.myworksites.co.nz/en/articles/13872914-tips-for-faster-permit-approvals.md): These tips help you get through the permit approval process faster and avoid the most common hold-ups. Most delays are caused by things you can fix before you submit.
- [How can I update user details?](https://help.myworksites.co.nz/en/articles/9769794-how-can-i-update-user-details.md): Edit, Change, Update user details or organisation details
- [Why can't I log in?](https://help.myworksites.co.nz/en/articles/9769707-why-can-t-i-log-in.md)
- [What is myWorksites?](https://help.myworksites.co.nz/en/articles/9764785-what-is-myworksites.md)
- [Glossary of terms](https://help.myworksites.co.nz/en/articles/9755632-glossary-of-terms.md): Provides definitions of the terminology used within myWorksites
- [How can I change or reset my password?](https://help.myworksites.co.nz/en/articles/9769788-how-can-i-change-or-reset-my-password.md)
- [Online Training Courses](https://help.myworksites.co.nz/en/articles/12063182-online-training-courses.md): Access our step-by-step video training for State Highway applications. Learn about TMPs, deployments, and PARS at your own pace.

## Registering, Logging in and Account details 

- [User roles & permissions](https://help.myworksites.co.nz/en/articles/11565776-user-roles-permissions.md): This guide outlines the main functions and user roles in myWorksites and explains the different permissions associated.
- [Registering for the first time to use myWorksites](https://help.myworksites.co.nz/en/articles/9754128-registering-for-the-first-time-to-use-myworksites.md)
- [How to register under an Organisation](https://help.myworksites.co.nz/en/articles/9754126-how-to-register-under-an-organisation.md)
- [How to register as a Private Individual](https://help.myworksites.co.nz/en/articles/9754123-how-to-register-as-a-private-individual.md)
- [Organisation Administration](https://help.myworksites.co.nz/en/articles/9954076-organisation-administration.md): Company Administrators manage user access for their organisation within myWorksites - they control access, assign roles and permissions to maintain security and enable collaboration within an organ...
- [Duplicate Organisations in myWorksites](https://help.myworksites.co.nz/en/articles/12130498-duplicate-organisations-in-myworksites.md): Duplicate organisational accounts in myWorksites can create a range of challenges for users. But multiple accounts can sometimes be useful.

## Corridor Access Requests

- [Applicant Homepage | Dashboard](https://help.myworksites.co.nz/en/articles/9817408-applicant-homepage-dashboard.md)
- [Contacts & Affected Parties](https://help.myworksites.co.nz/en/articles/10772364-contacts-affected-parties.md): Multiple contacts and parties need to be specified for every Worksite and TMP. This guide provides an overview of the main types.
- [Organisations and Clients in myWorksites](https://help.myworksites.co.nz/en/articles/11404589-organisations-and-clients-in-myworksites.md): Introduction to client information, including where it appears, how to add or change it, and who has permission to make updates.
- [Conversion to EARs - NZTA Worksite applications](https://help.myworksites.co.nz/en/articles/12854157-conversion-to-ears-nzta-worksite-applications.md): NZTA has transitioned to an Early Access Request \(EAR\) workflow. Existing Worksite applications to NZTA have been converted to EARs to align with this process.
- [Worksite status transitions and triggers](https://help.myworksites.co.nz/en/articles/16008536-worksite-status-transitions-and-triggers.md): A Worksite carries two separate status fields - Status and Work Status. They're often confused because they overlap in plain English, but they track different things. Status answers approval state....
- [Updating a Worksite \(or TMP\)](https://help.myworksites.co.nz/en/articles/9990560-updating-a-worksite-or-tmp.md)
- [What if some of the files I need to upload for my application are commercially sensitive?](https://help.myworksites.co.nz/en/articles/9770344-what-if-some-of-the-files-i-need-to-upload-for-my-application-are-commercially-sensitive.md)
- [How to create Global Permits and Generic Traffic Management Plans \(TMPs\)](https://help.myworksites.co.nz/en/articles/9765615-how-to-create-global-permits-and-generic-traffic-management-plans-tmps.md)
- [Applying for a Non Excavation Corridor Access Request \(NECAR\)](https://help.myworksites.co.nz/en/articles/9764804-applying-for-a-non-excavation-corridor-access-request-necar.md): Guide to assist new users / individuals \(eg homeowners\) to apply for a permit for activity such as placing a container / skip on the berm
- [Creating a Corridor Access Request \(CAR\) in myWorksites](https://help.myworksites.co.nz/en/articles/9764808-creating-a-corridor-access-request-car-in-myworksites.md): Detailed instructions for the creation of a CAR for activity \(excavation, non-excavation and events\) that impacts the road, footpath or berm
- [Managing Draft and Published Worksites](https://help.myworksites.co.nz/en/articles/9769651-managing-draft-and-published-worksites.md)
- [Type of Worksite and Work items](https://help.myworksites.co.nz/en/articles/9990686-type-of-worksite-and-work-items.md): Complete list of work types for each worksite type category
- [Processing of Your Worksite](https://help.myworksites.co.nz/en/articles/9990588-processing-of-your-worksite.md)
- [Applicant Transfer Process](https://help.myworksites.co.nz/en/articles/9769689-applicant-transfer-process.md)
- [Utility Operator Access Acts](https://help.myworksites.co.nz/en/articles/9770394-utility-operator-access-acts.md)
- [Start Work / Work Complete Notifications](https://help.myworksites.co.nz/en/articles/9990561-start-work-work-complete-notifications.md)
- [Deleting / Withdrawing worksites](https://help.myworksites.co.nz/en/articles/9990587-deleting-withdrawing-worksites.md)
- [Non-Conformance / Stop Work Notices](https://help.myworksites.co.nz/en/articles/9990586-non-conformance-stop-work-notices.md)
- [Projects in myWorksites](https://help.myworksites.co.nz/en/articles/9770335-projects-in-myworksites.md): Projects are organisational containers in myWorksites that hold related Worksites and TMPs. Learn how to create, search, edit, and delete projects to keep your work organised. Every Worksite applic...

## Traffic Management Plans

- [How to create a Traffic Management Plan \(TMP\)](https://help.myworksites.co.nz/en/articles/9765552-how-to-create-a-traffic-management-plan-tmp.md): Traffic Management Plans \(TMPs\) are essential for ensuring the safe management of traffic while work or activities are carried out in the road corridor, including roads, footpaths, or berms.
- [TMP submission to multiple RCAs \(Secondary RCAs\)](https://help.myworksites.co.nz/en/articles/9765631-tmp-submission-to-multiple-rcas-secondary-rcas.md)
- [Adding detours to TMPs](https://help.myworksites.co.nz/en/articles/9765592-adding-detours-to-tmps.md)
- [Understanding Layout Times](https://help.myworksites.co.nz/en/articles/10113982-understanding-layout-times.md): Explanation and workaround\(s\) to the times available to be selected for layout times
- [STMS layout deployment and site cleared confirmation](https://help.myworksites.co.nz/en/articles/9770458-stms-layout-deployment-and-site-cleared-confirmation.md)
- [NZGTTM or CoPTTM?](https://help.myworksites.co.nz/en/articles/11091639-nzgttm-or-copttm.md): Which Temporary Traffic Management standard should I use to design my Traffic Management Plan?
- [Applications to NZTA](https://help.myworksites.co.nz/en/articles/12038765-applications-to-nzta.md): Overview over applications and workflows for applications to NZTA
- [Revising a TMP](https://help.myworksites.co.nz/en/articles/16027209-revising-a-tmp.md): Learn where to find the 'Create revision' button for a TMP — in the Layouts section, on the linked Worksite's overview page, or \(for declined TMPs only\) in the bottom action bar. All three create a...
- [TMPs with Road Space Bookings](https://help.myworksites.co.nz/en/articles/16450884-tmps-with-road-space-bookings.md): Road Space Bookings \(RSBs\) are replacing Layouts in myWorksites. This guide provides an outline of how to use the RSB functionality.

## Search & Reporting

- [Search - Save or Share](https://help.myworksites.co.nz/en/articles/9769683-search-save-or-share.md)
- [Search - visible results](https://help.myworksites.co.nz/en/articles/10794369-search-visible-results.md): Search tables are displaying results relevant to the user's organisation\(s\)
- [Quick Search & Search](https://help.myworksites.co.nz/en/articles/11429169-quick-search-search.md): Differences in results returned to users when using 'Quick Search' and the Search tab.

## Road Controlling Authority

- [What are Assurance Checks?](https://help.myworksites.co.nz/en/articles/13680585-what-are-assurance-checks.md): Officers with Auditor permissions can create Assurance Checks for TMPs, Worksites, and Global Permits. The system links Assurance checks to relevant records, generates PDFs, and enables reporting a...
- [Creating and Managing Assurance Checks](https://help.myworksites.co.nz/en/articles/13680979-creating-and-managing-assurance-checks.md): Create Assurance Checks from multiple entry points. Manage existing in-progress Assurance Checks, save your work, and complete Assurance Checks to automatically generate PDFs stored in TMP or Works...
- [Assurance Checks: Reports and Viewing past Checks](https://help.myworksites.co.nz/en/articles/13690175-assurance-checks-reports-and-viewing-past-checks.md): As RCA officers, you can find records of completed, discarded and in progress Assurance Checks. View Assurance Check details, download PDFs using the Actions button, and export data to CSV.
- [Processing Queue](https://help.myworksites.co.nz/en/articles/9824775-processing-queue.md): The Processing Queue sorts and categorises incoming Corridor Access Requests \(CAR\) and Traffic Management Plans \(TMP\), making it easy for RCA \(Road Controlling Authority\) users to efficiently manag...
- [Complexity Score](https://help.myworksites.co.nz/en/articles/10518766-complexity-score.md): This guide provides an overview of what the complexity score is, how to use it and why it exists.
- [Fee Manager Module](https://help.myworksites.co.nz/en/articles/10004160-fee-manager-module.md): Management of the Fee Schedules can be self serviced through a fee manager module.

## Planning & Coordination

- [Viewing Planned Works \(Planning Map\)](https://help.myworksites.co.nz/en/articles/9765568-viewing-planned-works-planning-map.md)
- [Worksite & traffic management coordination](https://help.myworksites.co.nz/en/articles/10198623-worksite-traffic-management-coordination.md): This guide provides information on how to use the feature and the underlying business logic that makes it work.
- [Coordination map view](https://help.myworksites.co.nz/en/articles/11956326-coordination-map-view.md): Visual map of the Worksite and TMP coordination feature
- [What is a “Review”? Overview and Benefits](https://help.myworksites.co.nz/en/articles/12128054-what-is-a-review-overview-and-benefits.md): Early collaboration process for complex works. RCAs, contractors and stakeholders work together months ahead to reduce disruption.

## Industry Guidance

- [2025 End of year & Christmas shutdown dates for RCAs and myWorksites](https://help.myworksites.co.nz/en/articles/12652727-2025-end-of-year-christmas-shutdown-dates-for-rcas-and-myworksites.md): Lists key dates for the 2025 end of year shutdown period
- [Upcoming transition to the New Zealand Guide to Temporary Traffic Management \(NZGTTM\)](https://help.myworksites.co.nz/en/articles/14908069-upcoming-transition-to-the-new-zealand-guide-to-temporary-traffic-management-nzgttm.md): The New Zealand Guide to Temporary Traffic Management \(NZGTTM\) is replacing the Code of Practice for Temporary Traffic Management \(CoPTTM\).

## Error Messages and Troubleshooting 

- [myWorksites Support](https://help.myworksites.co.nz/en/articles/9764806-myworksites-support.md): When to contact your Road Controlling Authority \(RCA\) and when to contact myWorksites support
- [I'm seeing a blank screen, what should I do?](https://help.myworksites.co.nz/en/articles/9770396-i-m-seeing-a-blank-screen-what-should-i-do.md)
- [Document \(file\) upload](https://help.myworksites.co.nz/en/articles/9765648-document-file-upload.md)
- [Checking the progress of your submitted Worksite or TMP Application](https://help.myworksites.co.nz/en/articles/9769800-checking-the-progress-of-your-submitted-worksite-or-tmp-application.md)
- [Finding existing and creating new organisations](https://help.myworksites.co.nz/en/articles/12826493-finding-existing-and-creating-new-organisations.md): This guide provides information on how to find existing organisations in myWorksites, and how to create new organisations

## Product Updates

- [December 2024 - Release Notes: Improvements for collaboration and coordination](https://help.myworksites.co.nz/en/articles/10197406-december-2024-release-notes-improvements-for-collaboration-and-coordination.md): Product updates for myWorksites. Release 8.5.0. Q4 2024 \(December\).
- [October 2024 - Release Notes: Applicant Dashboard](https://help.myworksites.co.nz/en/articles/10204326-october-2024-release-notes-applicant-dashboard.md): Product updates for myWorksites. Release 8.4.0. Q4 2024 \(October\)
- [November 2024 - Release Notes](https://help.myworksites.co.nz/en/articles/10204359-november-2024-release-notes.md): Product updates for myWorksites. Release 8.4.2 Q4 2024 \(November\).
- [January 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/10408135-january-2025-release-notes.md): Product updates for myWorksites. Release 8.6.0, 8.7.0 and 8.8.0, 8.8.1 and 8.8.2 Release Notes for January 2025
- [February 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/10504882-february-2025-release-notes.md): Product updates for myWorksites. Releases 8.9.0, 8.10.0, 8.10.1, 8.10.2 and 8.11.0
- [March 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/10794340-march-2025-release-notes.md): Product updates for myWorksites.
- [April 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/10998104-april-2025-release-notes.md): Product updates for myWorksites. Releases 8.12.2, 8.12.4, 8.12.5 and 8.13.0
- [May 2025 - Release Notes: Quick Search](https://help.myworksites.co.nz/en/articles/11500268-may-2025-release-notes-quick-search.md): Product updates for myWorksites. Releases 8.14.1, 8.14.2, 8.14.3, 8.15.0 and 8.15.2
- [June 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/11500307-june-2025-release-notes.md): Product updates for myWorksites. Releases 8.15.3, 8.15.4, 8.15.5, 8.15.6 and 8.15.7
- [July 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/11743020-july-2025-release-notes.md): Product updates for myWorksites. Releases 9.0.0, 9.0.1, 9.0.2, 9.0.3, 9.04, and 9.0.5
- [August 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/12015587-august-2025-release-notes.md): Product updates for myWorksites. Releases 9.0.6, 9.0.7, 9.0.8, 9.0.9 and 9.0.11 \(includes 9.0.10\)
- [September 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/12298638-september-2025-release-notes.md): Product updates for myWorksites. Releases 9.0.12, 9.0.13, 9.0.14, 9.0.15, 9.0.16, 9.0.17 and 9.0.18.
- [October 2025 - Release Notes](https://help.myworksites.co.nz/en/articles/12456754-october-2025-release-notes.md): Product updates for myWorksites. Releases 9.0.19, 9.0.20, 9.0.21 and 9.0.22
- [October 2025 - Release Note: Early Access Request \(EAR\)](https://help.myworksites.co.nz/en/articles/12706249-october-2025-release-note-early-access-request-ear.md): Product updates for myWorksites. Releases 9.1.0
- [November 2025 - Release notes](https://help.myworksites.co.nz/en/articles/13594273-november-2025-release-notes.md): Product updates for myWorksites. Releases 9.1.1, 9.1.2, 9.2.1 and 9.2.2
- [January 2026 - Release notes](https://help.myworksites.co.nz/en/articles/13594328-january-2026-release-notes.md): Product updates for myWorksites. Releases 9.2.3, 9.2.4, 9.2.5, 9.2.6 and 9.2.7
- [February 2026 - Release Notes](https://help.myworksites.co.nz/en/articles/13719802-february-2026-release-notes.md): Product updates for myWorksites. Releases MWS-9.2.8, 9.2.9, 9.2.10, 9.2.11, 9.2.12 \(Hotfix\), and 9.2.13
- [February 2026 - Release Notes: Assurance Checks](https://help.myworksites.co.nz/en/articles/13879852-february-2026-release-notes-assurance-checks.md): Product updates for myWorksites. Release 9.3.0
- [March 2026 - Release Notes: UI refresh](https://help.myworksites.co.nz/en/articles/13949685-march-2026-release-notes-ui-refresh.md): A fresh new look for myWorksites. Release 10.0.0
- [March 2026 - Release Notes](https://help.myworksites.co.nz/en/articles/13949740-march-2026-release-notes.md): Product updates for myWorksites. Releases 10.0.0, 10.0.1, 10.0.2, 10.0.3 and 10.0.4
- [April 2026 - Release Notes](https://help.myworksites.co.nz/en/articles/14503110-april-2026-release-notes.md): Product updates for myWorksites. Releases 10.0.5, 10.0.7, 10.0.8, 10.0.9, 10.0.11 and 10.0.12
- [May 2026 - Release notes](https://help.myworksites.co.nz/en/articles/14881681-may-2026-release-notes.md): Product updates for myWorksites. Releases 10.0.13, 10.1.0, 10.1.1, 10.1.2, 10.1.3, 10.1.4 and 10.1.5
- [June 2026 - Release notes](https://help.myworksites.co.nz/en/articles/15468255-june-2026-release-notes.md): Product updates for myWorksites. Releases 10.1.6, 10.1.7, 11.0.0, 11.0.1, 11.0.2, 11.0.3, 11.0.4, 11.1.0, 11.1.1 and 11.1.2.
- [July 2026 - Release Notes](https://help.myworksites.co.nz/en/articles/15997672-july-2026-release-notes.md): Product updates for myWorksites. Releases 11.1.3, 11.1.4, 11.1.5, and 11.1.6
- [August 2026 - Release notes](https://help.myworksites.co.nz/en/articles/16433888-august-2026-release-notes.md): Product updates for myWorksites. Releases included: 11.1.7, 11.1.8, 11.2.0, 11.2.1, 11.2.2, 11.2.3, 11.2.4, 11.2.5, 11.2.6, 11.2.7, 11.2.8 and 11.2.9
- [August 2026 - Release Notes: Road Space Bookings \(RSBs\)](https://help.myworksites.co.nz/en/articles/16755778-august-2026-release-notes-road-space-bookings-rsbs.md): This product update provides a high-level overview over the new Road Space Bookings \(RSB\) feature.RSBs have been designed in collaboration with RCAs and selected applicant and TMP companies. The fe...